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POLICE DISPATCHER/RECORDS CLERK

CITY OF WILLITS
JOB DESCRIPTION

JOB TITLE: POLICE DISPATCHER/RECORDS CLERK

REPORTS TO: ADMINISTRATIVE SUPERVISOR – POLICE DEPARTMENT

POSITION SUMMARY:

Under general supervision, receives calls, including requests for public safety services or information, and dispatching of personnel and equipment for emergency service through the use of telephone, police/fire radio, and other communications equipment. Work also involves performing skilled clerical work in police records, identification, property, and booking, and do other work as assigned.

ESSENTIAL FUNCTIONS:

Hand dexterity, vision, hearing, smell, touch sensitivity, comprehension abilities, verbal communication, sound mental capacity, ability to reach intelligent conclusions, remain calm during times of emergency.

TYPICAL DUTIES AND RESPONSIBILITIES:

Transmits and receives messages to the various police/fire units of the service area.

Uses standard operating code of Police/Fire Communications in sending and receiving messages.

Transmits urgent messages to vehicles, directing them to destinations and warning them of conditions likely to be found.

Uses judgment in sending sufficient personnel for calls.

Receives complaints and transmits to safety personnel most available to meet needs.

Assists in processing arrested persons.

May receive fines and bail bonds.

Maintains log of calls transmitted and received and of all actions transpiring in department during shift.

Receives and sends teletype bulletins.

Maintains files of stolen cars and urgent messages.

Prepares reports.

Processes identification cards and other forms and reports.

Perform other duties as assigned.

MATERIALS, EQUIPMENT AND TOOLS:

Telephone, pager; portable, mobile and main frame radios; tape and logging recorder; personal and main frame computers and printers, software; postage meter and scales; instruction and reference manuals; copier; typewriter; FAX; fingerprint machine, camera, scales, bar coder, spacesaver files, sealer.

SPECIAL REQUIREMENTS:

Possession of a valid California Class 3 driver=s license.

Must be able to type at least 40 WPM and have knowledge of word processing.

DESIRABLE SKILLS, KNOWLEDGE AND ABILITIES:

Knowledge of:

Record keeping procedures.

Ability to:

Learn the rules of the Federal Communications Commission regarding radio transmission in a police/fire department.

Use good judgment in dispatching police/fire vehicles to requests for emergency service and other calls.

Tactfully and effectively deal with various racial, ethnic, and economic groups.

Determine needs of persons requesting emergency services.

Speak clearly and fluently.

Learn procedures of the department.

Work at odd and frequently inconvenient hours.

Operate a typewriter.

Operate a departmental computer.

Understand and carry out oral and written directions.

Establish and maintain cooperative working relationship with those contacted in the course of work.

DESIRABLE EXPERIENCE/EDUCATION:

One (1) year of experience in work requiring public contact responsibilities.

High school diploma or equivalent.

PHYSICAL REQUIREMENTS:

Constant sitting, keyboarding, observing computer screen, twisting in seated position; frequent bending, squatting, reaching, lifting boxes weighing 30 pounds or less, standing, walking, writing; occasional reaching above shoulders, driving, moving and servicing equipment such as copiers and FAX machines.